Wine clubs, those subscription-oriented wine-buying programs offered by wineries and others to broaden your taste horizons are usually defined by the following basic characteristics:
- Monthly or quarterly shipment frequency
- Fixed price for a specific number of bottles, usually with a predetermined contractual commitment
- A thematic element for each club which defines the type of wine you'll receive
- All subscribers to a given club get the same wines (or drawn from the same limited subset of wines)
Flaws in the traditional wine club model
- Targeted at more novice wine enthusiasts - To keep the price per shipment down, the vast majority of wine clubs select relatively inexpensive wine as subscribers tend to have less wine knowledge and are therefore more price sensitive.
- Pricing structure is not transparent - There's an inherent conflict in the pricing structure because you sign up to pay a fixed price for some number of bottles. The club operator, however, wants to minimize his costs so he can make a profit. The component bottle prices in your shipment are never provided.
- "One size fits all" - Other than generic criteria associated with what types of wine fall within the typically broad parameters of your selected wine club, you get the same wines as everyone else who signs up. Buying the same wines in volume is how most operators make their money. The need to have enough of the same wines often precludes smaller, boutique wines from being obtained.
- Wine "dumping ground" - Wineries may package wine that isn't selling to move through the club as it's a "guaranteed" channel.
- Inflexible - It's hard to skip a shipment without cancelling (which may not even be possible).
- Weather conditions when shipping wine ignored - Extreme temperatures, hot or cold, can cook or freeze the wine in your shipment. Operators should not blindly ship wine on the appointed schedule regardless of weather but most do.
- Notice of forthcoming shipment not provided - Wine must be signed for by an adult. If no adult is home, the wine shipment will sit for one or more days in a non-climate-controlled delivery truck or warehouse.
- Customer service generates cancellations - Operators seem to believe that reminding subscribers of their forthcoming shipments or providing other notices just stimulates cancellations so they minimize such interactions.
Vinfolio's personal wine clubs
When Vinfolio decided to offer its version of wine clubs, we sought to address the flaws above. Our fundamental premise is that a wine club is simply a more efficient means for many consumers to receive personalized advice on what to buy. While our customers may call their Executive Wine Specialist (EWS) for individual recommendations at any time, they may be too busy to do so. So capturing their detailed individual preferences for their EWS to use in hand-picking their wine, and pre-agreeing to a flexible schedule of shipments is simply more convenient and saves them time.
In short, we view wine clubs as merely a customer's preferred or supplemental method of buying wine from our retail business where each and every order is tailored to an individual's preferences, where our entire inventory is available to select from, and where the shipping/delivery options are sensitive to weather conditions or the temporary inability to receive a shipment (for whatever reason).
Key elements of Vinfolio's personal wine clubs
- Suitable for all knowledge levels - Our program is designed to serve all wine knowledge levels from novices to experts.
- Complete customization - Customer's club choice is amplified by any specific preferences desired. E.g., mix of red and white wine, price range per bottle, preferred (or disliked) producers, varietal preferences (or dislikes), etc.
- Unique wines per customer from large inventory - Customer's assigned EWS hand-picks wine drawn from Vinfolio's complete retail wine inventory of almost 2,000 wines before each shipment which meet the criteria.
- Transparent pricing model - The price of a shipment is simply the total of published retail prices of each wine selected (constrained by price range per bottle specified) plus shipping costs.
- Vinfolio's "finer" customer service - One week prior to a shipment, we email a reminder so the customer has plenty of time to modify preferences, skip a shipment, request a different ship date, ask for the wine to be added to free storage for later shipment, or cancel altogether. Weather holds are automatically applied if conditions do not permit the safe shipment of your wine (just as we do with all retail purchases)
- VinCellar integration - All items purchased are automatically added to the customer's VinCellar online cellar management software account (also standard for any retail purchase).
If Vinfolio's redefined, personalized approach to wine clubs appeals to you, learn more. It's really just a more structured way to build your wine collection and to try wines you might not otherwise buy.
