Frequently asked questions
Your wine
Wines entering Vinfolio storage
Pick-up services using our van
We use a refrigerated, insulated commercial cargo van kept at 55 degrees.
All wine is brought to our storage facility.
Our service area using our van is the
San Francisco Bay Area
and Napa/Sonoma counties and temperature-controlled freight forwarders can generally be used from elsewhere in the U.S.
We deliver in our temperature-controlled van within the San Francisco Bay Area plus Napa/Sonoma counties. The zip code of your delivery address determines eligibility for this service.
Pick-ups and optional packing services must be scheduled at least a full business day in advance.
Wine in transit via our van is fully insured for up to $750,000 at no charge. (Additional coverage is available).
Initiating a pick-up
Learn how
to initiate a pick-up request using our van or at the warehouse. For freight forwarder requests, please call Customer Service at 1-800-969-1961.
To schedule, do one of the following:
Use the "Move wine" wizard in VinCellar to select wine and the method of pick-up.
Send an email to service@vinfolio.com
Call customer service at 1-800-969-1961.
Warehouse drop-offs
Drop-offs from individuals require two hours notice.
Deliveries by freight forwarders require a full business day's notice.
When picking up or dropping off your wine on a Saturday, simply drive to our loading dock on Mariposa Street (off Bryant), call Vinfolio at 1-800-969-1961 and select option 5 to be connected to our warehouse. Vinfolio staff will meet you at your car and assist you with your wine.
Processing of inbound wine
Regardless of the method by which your wine arrives at our storage facility, it will be processed according
to our standard procedures.
Pick-up fees
$10.00 per carton for a van pick-up (see free options on the right).
Packing services on-pick-up are $5.00 per carton (any size) plus the cost of any cardboard storage boxes (see storage box fees).
Freight forwarding services are quoted separately.
Free services
25+ case pick-ups.
Receiving shipments at warehouse.
Free winery pick-ups for Vinfolio priority customers.
Warehouse hours
Monday-Friday, 9am-5pm PST
Saturday, 9am-1pm PST
Saturday, 9am-1pm PST