Collector Services - Frequently asked questions
Collector Services
Can I choose to personally handle some aspects of my collection and outsource others to Vinfolio?
Yes. We intentionally give our customers the choice
of taking a hands-on or hands-off approach to their collection. You can choose
to "outsource" as much or as little as you please.
Sell wine
Why is Vinfolio the best place to sell wine from my collection?
Please read our
Sell wine
description on our site.
Is there a minimum quantity of wine required to sell?
Vinfolio requires a minimum of $5,000 in retail value of wine being sold at one time.
Are there wines you are not interested in selling?
As a general rule, we do not accept wine to sell
that will retail for less than $40 per 750ml bottle or which lacks a
professional reviewer's score of 88 or higher. And we reserve the right to turn
down any sales opportunity or individual wines for any reason, including
regulatory restrictions and bottle conditions. Please read our
Inspection Guidelines
.
How quickly do I get paid?
For larger cellars that are inspected remotely, we pay upon pick-up. Or within 2 days of receipt of wine and after inspection.
How do I grant you permission to approach me with firm offers to buy wine listed in My VinCellar account?
Contact one of Vinfolio's Wine Specialists or sign in
to your Vinfolio account, go to the My Account page, click on General
Preferences, and check the box for "I am interested in selling wine in my collection."
Storage Service
Why is Vinfolio's storage service better that others?
Our
full-service storage
.
(read site description for full details) provides a high
level of convenience but at the prices of self-storage facilities.
Vinfolio's service includes inventorying with
barcoding and all handling (in/out services). You never have to visit our
facility unless you want to. Pick-ups cost $10 per case from Napa and Sonoma
wineries, local auction houses and even Bay area retailers. Other services are
available for a fee, including storage insurance, storage boxes, delivery and
shipping.
All storage users also benefit from online
reporting, including a storage activity report, 6-month free storage report
(covering Vinfolio wine purchases), and a monthly billing statement.
How do I request wine to be removed from storage and how much notice is required?
There are a several ways to initiate a removal request:
- Use the Move wizard to initiate a move request in VinCellar, for any of your wine in Vinfolio storage for shipping, local delivery, or will call.
- Call your Executive Wine Specialist or our Customer Service Manager.
- For pick-ups of 12 or fewer unique wines, requests received by noon on a business day will be available by 3 p.m. the following business day.
- For pick-ups of more than 12 unique wines, 2 or more business days notice is required.
Once pulled, the wine is available to ship via
FedEx, for a van delivery (subject to scheduling), or to be picked up in person
from will call at the warehouse.
How do I request pick-ups of wine from Napa and Sonoma wineries or Bay Area retailers and auction houses?
- Simply email a copy of your invoice (or order details) along with the date the wine will be ready for pick-up to (or fax it to Customer Service at 415-946-1359). Please note there is a $10 per case fee for pick-ups.
- Please make sure you have already authorized Vinfolio to pick up your wine when ordering or afterwards.
- For retailers and auction houses, please make sure you have provided the business name, contact name, contact telephone number, and email.
Note that for pick-ups of non-Vinfolio purchases such as these, we
will charge $2.50 per bottle (any size) that is pulled out of storage within 6
months of initial entry.
What are the storage conditions in Vinfolio's facility?
Vinfolio targets a constant 55º and a humidity
level of 60-70%. Sensors at six different locations in the space monitor these
parameters.
Where is the Vinfolio storage facility located?
In San Francisco, California
at 1890 Bryant Street (cross street is Mariposa).
We are centrally located near major freeways and
the building offers multiple loading docks for our use in receiving or
delivering wine.
If I live outside the Bay Area can I use your storage services?
Yes. Anyone, wherever they are located, can use our storage service.
How secure is my wine in Vinfolio's storage facility?
Very secure. Vinfolio storage space is
subterranean, accessed only via a biometric security system and monitored by
24-hour video surveillance and alarm systems. And, to protect against damage
from earthquakes, we have chosen a facility that is seismically sound based on
the strict San Francisco building code.
In addition, our warehouse has a state-of-the-art sprinkler system
with alarmed temperature sensors throughout. As further protection, the steel
racks on which wine pallets rest are anchored both to the floor and to at least
one adjoining storage bay. A sump pump is in place to protect against flooding.
Is my wine insured when it is stored at your facility?
No. We recommend that
you insure your wine under your homeowner's policy or directly via our storage
insurance program. Under our program,
you may elect to insure your wine in our storage facility against damage, loss
and breakage at an aggregate cost of 1% of the declared value per annum. You
can also contact
Fireman's Fund
.
directly, one of Vinfolio's preferred providers, to insure your total wine collection,
whether it's stored with Vinfolio or at other domestic U.S. locations,
such as your home.
Inventory Service
What services do you provide and how much does it cost?
Read our
Inventory Service
description on our site.
Who do I call to ask questions or to schedule a project?
Please call Jeannie Lacombe, Collector Services Manager at 415-946-1304.
What support is needed at the site while Vinfolio's team is on location?
Please read the Inventory Services section of our
terms and conditions
.
How do I manage my collection aftter the inventory is completed?
After the project is completed, one of the inventory team
members will walk you through a complete demonstration of VinCellar using your
collection data. They will show you how
to remove wine using the barcode scanner, add wine and order barcodes for new
purchases, move bottles within your cellar and access all the content available
within VinCellar such as auction data, drink dates and scores.
Advisory Services
If I hire Vinfolio for a collection building project, how involved would I be in approving wine purchase decisions?
It's up to you. You
can approve each individual wine and price or you could grant us discretion to
purchase within pre-agreed guidelines within your budgetary parameters.
Is there a minimum purchase requirement for collection building?
Vinfolio's collection building service is provided free of
charge with an initial wine purchase from Vinfolio of $10,000.
Should you request that Executive Wine
Specialists meet with you at your location, there is a $1,000 per day fee plus
out-of-pocket expenses (advisory fee is waived if $50,000 or more in initial
wine purchases are made).
Why would I need a valuation report when VinCellar provides a valuation capability for free?
VinCellar may not cover 100% of your wine depending on what
you have in your collection. For
unvalued wines, we would need to manually assess other comparables to determine
the value.
You might also need a formal written report depending on your use of the valuation data.
You might also need a formal written report depending on your use of the valuation data.